Privacy Policy
Last updated: September 2026 • Subject to formal Maila Ltd governance
1. Information We Collect
We may collect and process the following information when you submit a wholesale enquiry, register for trade updates, or contact our sales desk:
- Full name and commercial job title
- Company name, business registration number, and VAT status
- Business contact details including email address, phone number, and delivery postcode
- Product category preferences, order estimates, and trade requirements
- Technical logs including IP address, browser type, and interaction timestamps
2. Lawful Basis & How We Use Your Information
We process your data primarily under the lawful basis of contractual necessity (processing wholesale enquiries and executing supply orders) and legitimate business interests:
- To assess wholesale trade applications and configure trade terms
- To coordinate logistics, dispatch, and pallet delivery
- To communicate relevant product stock availability and trade price revisions
- To maintain accurate commercial invoicing and audit records
- To safeguard our digital platforms against malicious spam or fraudulent orders
3. Data Security & Retention
We implement secure administrative, technical, and physical safeguards to prevent unauthorized access or disclosure. Commercial enquiry records are retained only for as long as necessary to fulfill commercial trade purposes or satisfy UK statutory tax and accounting requirements.
4. Third-Party Sharing
We do not sell, rent, or trade your commercial data. Data is only shared with verified third-party logistical carriers or IT hosting providers strictly necessary to execute pallet deliveries or service our application.
5. Your Statutory Rights
Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, you have the right to request access to, rectification of, or erasure of your personal data. For all privacy inquiries, contact our Data Protection Officer at: enquiries@mailawholesale.co.uk.